Support

A question, a problem, an idea: write to hello@journalore.com. A real person answers, usually within two days.

Manage or cancel the subscription

The subscription goes through Apple. On the iPhone: Settings → your name → Subscriptions → Journalore. You can also do it from the app, in Settings. Cancelling takes effect at the end of the current period; nothing you wrote is lost.

Restore a purchase

New phone, or reinstalled: Settings → Restore purchases in the app, with the same Apple Account.

Get a refund

Refunds are decided by Apple: reportaproblem.apple.com.

Find your journal on another phone

Sign in with Apple in Settings on the old phone, then with the same Apple Account on the new one.

Export or delete your data

Settings → Export everything as Markdown gives you your whole journal. Settings → Delete account erases it, 30 days later. See the privacy policy.